1. EFFECTIVE AS OF November 1, 2017

This privacy policy governs your use of Casemasters, a software application (“Application”) that was created by Casemasters, Inc. The Application includes a method for viewing medical images, a database of medical images and questions, a direct messaging feature and mechanisms for users to upload images to the database and to send direct messages to each other.

What information does the Application obtain and how is it used?

User Provided Information

The Application obtains the information you provide when you download and register for the Application.

2. PART 1: PERSONAL USER INFORMATION

When you register with us and use the Application, you provide:

  • your username
  • your password
  • your email address
  • your specialty (selected from a drop-down menu).

We will store your username, country and specialty on an unencrypted server. Your password is cryptographically hashed and your email address is encrypted. These information elements are referred to collectively as your “Personal User Information.” We collect and hold this information for the purpose of administering your use of the Application.

You are solely responsible for (1) maintaining the strict confidentiality of your Personal User Information, (2) not allowing another person to use your Personal User Information to access the Services, (3) any and all damages or losses that may be incurred or suffered as a result of any activities that occur under your Personal User Information. You agree to immediately notify Casemasters, Inc. in writing by email to privacy@Casemasters.com of any unauthorized use of your Personal User Information or any other breach of security. Casemasters, Inc. is not and shall not be liable for any harm arising from or relating to the theft of your Personal User Information, your disclosure of your Personal User Information, or the use of your Personal User Information by another person or entity.

3. PART 2: USER-PROVIDED CASE INFORMATION

(a) When you use the application, you may:

  • upload images
  • create image captions and tags
  • share images
  • answer medical and non-medical questions
  • direct message other users.

We will store your uploaded images, image captions, date created, number of times the image tag is used, common variations of image tags (such as misspellings) and information on whether the tag appears in searches. The Application stores only de-identified images, not the original unedited image, which may contain personally identifying features. (See list of identifying features in the Content Policy). We do not store IP addresses or location information relating to images uploaded by users.

(b) When you use the application, you may provide comments. We will store your comments, the date of comments and the username connected to the comments.

(c) When you use the application, you may “favorite” images for easy reference later. We will store which images on Casemasters you have “favorited,” as well as the date favorited and the username connected to the image favorited.

(d) When you use the application, you may flag images provided by other users (e.g., to indicate that identifiable information may have been improperly included in an image, caption, or comment). We will store the images that you flag, the subcategory of the flagged image, the date flagged and the username referenced to the flagged image until or unless the image is deleted.

(e) We will also store the date your account was created, the Application version, and the last login date.

(f) Message Data - The Application includes a feature through which users may communicate directly with other users by sending and receiving direct messages. When you send or receive direct messages through the Application, we may process or store your messages, phone number, log contact data and other information ("Message Data") in order to deliver the services. All Message Data is subject to theTerms of Service.Message Data will be encrypted as the direct message is sent and while the direct message is in transit. Message Data will be encrypted when stored on our servers. We will not access the Message Data, except in connection with delivering the services. Although we strive to maintain the privacy and security of all Message Data, we cannot guarantee the privacy and security of Message Data and any Message Data that you send is at your own risk.

These informational elements shall be referred to as “User-Provided Case Information.” All User-Provided Case Information that you generate in the Application must comply with local, national, provincial, state, and federal privacy legislation and best practices. Identifying information must be removed from any uploaded images and should not be included in any captions or comments. The Application is enabled with Casemasters, Inc.’s proprietary features, such as automatic and manual information-blocking tools, to help you remove direct identifiers and other common identifiers from User-Provided Case Information, but the existence of these tools does not release you from any obligations under local, national, provincial, state, and federal laws to maintain the privacy of patients or other users.

(g) Optional User Provided Information

  • You also have the option to ask to be verified as a licensed healthcare professional. If you choose this option, you will be asked to provide us with additional information, which we will cross-reference with publicly available data to ensure that you actually are a licensed healthcare professional. If you are verified, we will store your status as a “verified healthcare professional.” You are required to update your status as necessary.
  • You also have the option to invite colleagues to join Casemasters so that they can use the Application too. If you choose to do this, the Application will access the address book on your mobile device to enable you to choose which of your colleagues you would like to invite to the Application. While we may access your address book, we do not store your complete address book.
  • You will also have the option to expand your user profile with additional information. If you choose this option, you may complete any of the following fields: real name, state, country, and institution, and you may include a short biography and upload a profile picture. Information you provide will be visible to all verified healthcare professionals using the Application or the website. You are responsible for the accuracy of all of the information you provide.
  • On occasion, we may survey our users or solicit comments and opinions from our users. You have the option to respond to our inquiries. If you choose this option, the information will be used to learn more about healthcare, to help improve your experience on Casemasters, and for other purposes of Casemasters, Inc. We only store this information in the aggregate with the exception of comments, which will be linked to your user profile.
  • When using the direct messaging feature, you will have the option to allow colleagues to find you and to sync your mobile device’s contacts to find people you know on Casemasters. If you choose to do this, the Application will access the entire address book on your mobile device and sync it to Casemasters. Casemasters uses a secure one-way hash to protect the emails and phone numbers in your contacts.

(h) Automatically Collected Information

In addition, the Application may collect certain information automatically, such as the type of mobile device you use, the IP address of your mobile device, your mobile operating system and information about the way you use the Application in order to improve the Application and deliver the services.

All information stored on our server will not be accessible by third parties.

We may also use the information provided by you to contact you from time to time to provide you with important information, push notifications and marketing promotions. You will be given the option to opt-out of these notifications.

Does the Application collect precise real time location information of the device?

This Application does not collect precise information about the location of your mobile device.

Do third parties see and/or have access to information obtained by the Application?

We will disclose User Provided and Automatically Collected Information, within or outside your jurisdiction, as described above in the following circumstances:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement;
  • if Casemasters, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information; and
  • we disclose user email addresses to third party email service providers in order to deliver users Casemasters informational, service and content emails.
What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

However, the Application will not allow you to opt out of any announcements and messages related to the implementation of this Policy and your obligations thereunder. As such, should your uploaded images, image captions, or comments contain identifying information about a patient (as described in theTerms of Service.,) you will receive messages from Casemasters, Inc. notifying you of a potential privacy violation associated with this content.

You may also delete your account by going to your profile and tapping and holding the “Logout” button. You will be asked to confirm that you would like to delete your account. If you confirm, your profile information will be automatically deleted from the Casemasters server. Your images and comments will be anonymized and attributed to "Healthcare Professional." You may request to have all images and comments associated with your account deleted. However, we cannot guarantee that we will be able to recall and delete images that have been provided to third parties, such as medical journals or medical education websites.

4. DATA RETENTION POLICY, MANAGING YOUR INFORMATION

We will retain User Provided Information as described above for as long as you use the Application, and will delete it if you delete your account, which can be done by tapping and holding the "Logout" button on the settings page within the profile tab in the Application or by contacting us via support@Casemasters.com. You will be asked to confirm that you would like to delete your account. If you confirm, your profile information will be automatically deleted from the Casemasters server. Your images and comments will be anonymized and attributed to "Healthcare Professional." You may request to have all images and comments associated with your account deleted, however, we cannot guarantee, that we will be able to recall and delete images that have been provided to third parties, such as medical journals or medical education websites.

If you contact Casemasters, Inc. to delete your account, the change will be processed within seven (7) calendar days.

5. SECURITY

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic and procedural safeguards to protect information we process and maintain. For example, your password is cryptographically hashed and your email address is encrypted.

We limit access to your information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Application. Please be aware that, although we will take reasonable steps to safeguard and maintain security of Personal User Information, User-Provided Case Information, Optional User Provided Information, Automatically Collected Information and Message Data that we process and maintain, no security system can prevent all potential security breaches. Please refer to theTerms of Service.for more details about Casemasters, Inc.’s and your obligations with respect to the proper use of the Application and notification obligations thereunder.

6. CHANGES

This Privacy Policy may be updated from time to time for any reason. Each time you use the Application, the most current version of the Privacy Policy will apply. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policyhere. You are advised to consult this Privacy Policy regularly for any changes. Unless stated otherwise, the most current version of the Privacy Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of your privacy without the consent of affected users.

7. YOUR CONSENT

By using the Services, you are consenting to our processing of Personal User Information, User-Provided Case Information, Optional User Provided Information, Automatically Collected Information and Message Data as set forth in this Privacy Policy now and as amended by us. “Processing” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information. Contact us – If you have any questions regarding privacy while using the Application, have questions about our practices, or wish to make a complaint about our handling of your personal data, please contact us via email or anonymously here. We will make every effort to investigate and respond to your complaint in a timely way. Any and all good-faith disclosures of privacy concerns under this Policy will not be used to restrict or prohibit you from continuing to use the Application to the extent permitted by law. However, disclosure of any unlawful practices implicating the Privacy Policy to Casemasters, Inc. does not release you from your obligations to notify local, national, provincial, state, and federal authorities of any violation of law related to your use of the Application.

8. NOTICE TO CALIFORNIA RESIDENTS

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Policy applies only to their activities within the State of California. To make such a request, please send an email to privacy@Casemasters.com or write us at:

75 E Santa Clara St, San Jose, CA 95113

9. ADDITIONAL TERMS FOR UNITED KINGDOM, NORWAY, ICELAND, KAZAKHSTAN, TURKEY, THE RUSSIAN FEDERATION, SOUTH AMERICA, UKRAINE, UZBEKISTAN, AND EUROPEAN UNION RESIDENTS

If you are a resident of the United Kingdom, Norway, Iceland, Turkey, the Russian Federation, Ukraine, the European Union or South America, legislation* permits you to request that we tell you what personal information we hold about you and how we process it and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. You can exercise this right free of charge. We may ask you to provide further information to confirm your identity before considering your request. To make such a request, please send an email to privacy@Casemasters.com or write us at:

75 E Santa Clara St, San Jose, CA 95113

If you use the Application to invite colleagues to join Casemasters or to share photos with a colleague, you must first have their consent to use their email address for this purpose. Casemasters will rely on your obtaining that consent.

For purposes of providing the Application, Casemasters may transfer your personal data to servers located in the United States or other countries outside of the European Economic Area/Ukraine which provide for a different level of data protection. By using, and continuing to use the Application, you agree to that transfer.

The data we hold is used solely for the purposes of operating the Casemasters site and communicating with you. We will not provide it to any third parties, other than service providers acting on our behalf to assist in running the Casemasters Application. The information we request from you is mandatory unless indicated otherwise and is necessary to enable Casemasters to provide you with the Casemasters Application. You are also entitled to object to any processing of your personal data on reasonable grounds.

If you are a resident of Ukraine, you are hereby informed that Casemasters shall be your personal data controller processing information defined as Personal User Information, User-Provided Case Information, Optional User Provided Information, and Automatically Collected Information. Apart from the rights listed in this section above, you also have the following rights as regards personal data protection:

  • the right to be aware of the collecting sources, location of your personal data, processing purpose, location and/or place of residence (location) of the controller or the processor of your personal data, or to give the respective instruction to obtain such information to authorized parties, except the cases, established by law;
  • the right to be aware of the collecting sources, location of your personal data, processing purpose, location and/or place of residence (location) of the controller or the processor of your personal data, or to give the respective instruction to obtain such information to authorized parties, except the cases, established by law;
  • the right to obtain no later than thirty calendar days from the moment of the request submission, except for the cases, established by law, a response regarding the fact whether your personal data is processed, as well as to obtain the content of your personal data currently processed;
  • the right to protect your personal data from illegal processing and unintended loss, damage resulting from purposeful concealment, nondisclosure or untimely disclosure, as well as to protect the information that is inaccurate, or discrediting honor, dignity and business reputation of the individual;
  • the right to claim for the protection of your rights with respect to your personal data to the Parliament Commissioner of Ukraine on Protection of Human Rights or court;
  • the right to bring the means of legal protection in case of violation of personal data protection legislation;
  • to make a reservation with regard to restrictions of the right to processing your personal data when granting consent to your personal data processing;
  • to withdraw your consent for personal data processing;
  • to know the mechanism of automatic personal data processing;
  • to be protected from an automated decision that has legal consequences for you.

Legislation

  • Argentina – Personal Data Protection Act N°25.326
  • Austria – The Data Protection Act 2000
  • Belarus - The Information, Informatization and Data Protection Act N°455-З of 10 November 2008
  • Belgium – The Data Protection Act of 08 December 1992
  • Denmark – The Act on Processing of Personal Data
  • Finland – The Data Protection Act (523/1999)
  • France – The Law n°78-17 on Computers and Data Processing
  • Germany – The Federal Data Protection Act
  • Greece – Law 2472/1997 on the Protection of the Individual from Processing Personal Data, as amended and in force
  • Iceland – The Icelandic Data Protection Act
  • Italy – Legislative Decree 196/2003
  • Kazakhstan - Law on Personal Data and Its Protection from 21 May 2013 No. 94-V
  • Netherlands – Dutch Personal Data Protection Act 2000
  • Norway – Act of 14 April 2000, No. 31 relating to the processing of personal data (Personal Data Act)
  • Portugal – The Data Protection Act (Law 67/98 of 26 October)
  • The Russian Federation – Federal Law of the Russian Federation “On Personal Data”
  • Spanish Kingdom – Spanish Data Protection Act 15/1999 and Spanish Data Protection Royal Decree 1720/2007
  • Sweden – The Personal Data Act (1998:204)
  • Ukraine – The Personal Data Protection Act of June 01, 2010 No 2297-VI
  • United Kingdom – The Data Protection Act 1998
  • Uzbekistan – Law on Principles and Guarantees of Freedom of Information No 439-II dated 12.12.2002

10. ADDITIONAL TERMS FOR AUSTRALIA, NEW ZEALAND, CHINA, INDIA, ISRAEL, JAPAN AND SOUTH AFRICA RESIDENTS

If you are a resident of the Australia, New Zealand, India, Israel, Japan, the PRC or South Africa privacy legislation permits you to request that we tell you what personal information we hold about you and provide you with a copy of that information. You also have the right to request that we correct your personal information if it is inaccurate, out-of-date or incomplete. We may ask you to provide further information to confirm your identity before considering your request. To make an access and/or correction request, please send an email to privacy@Casemasters.com or write us at:

75 E Santa Clara St, San Jose, CA 95113

If you use the Application to invite colleagues to join Casemasters or to share photos with a colleague, you must first have their consent to use their email address for this purpose. Casemasters will rely on your obtaining that consent.

It is not mandatory or legally required for you to provide us with any of your personal information. However, if you do not provide the information that we ask for, you may not be able to access and use all of the Application’s features available to users.

Casemasters may transfer your personal data to servers located in other countries for purposes of providing the Application. By using, and continuing to use the Application, you agree to that transfer. If you are an Australian resident, you acknowledge that by providing your consent to the transfer to servers located outside Australia, we are not required to take reasonable steps to ensure your personal information is handled in accordance with Australian privacy law.

If you are a user in the PRC, if you notice any personal information leakage or otherwise have any complaint about the protection of your personal information, please contact privacy@Casemasters.com. We will respond within fifteen days of the receipt of your email.

11. ADDITIONAL TERMS FOR LEBANESE RESIDENTS

If you are a user in Lebanon, by tapping the “AGREE” or “I ACCEPT” button of the Terms of Service or accessing or using the Site, Services or App, you are confirming your approval to have this Privacy Policy drafted in the English language.

12. ADDITIONAL TERMS FOR SOUTH KOREAN RESIDENTS

If you are a resident of South Korea, we will collect and use your Personal User Information, Optional User Provided Information, Automatically Collected Information and Message Data (hereinafter collectively referred to as “Personal Information”) after your express prior consent.

It is not mandatory for you to provide us with any of your Personal Information. However, if you do not provide the information that we ask for, you may not be able to access and use all or parts of the Application’s features available to users.

Personal Information Protection Act and Act on Promotion of Information and Communications Network Utilizations and Information Protection permit you to request that we tell you what Personal Information we hold about you and how we process it and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your Personal Information at any time. You can exercise this right free of charge. To make an access and/or correction request, please send an email to privacy@Casemasters.com or write to us at: Casemasters, Inc., 296 Richmond Street West, Toronto, Ontario, M5V 1X2. The contact details of our Privacy Officer in charge of protecting and managing your Personal Information, and handling inquiries and complaints concerning Personal Information, are as follows:

  • Name of the person (or department): Privacy
  • Contact information: privacy@Casemasters.com

All of your Personal Information will be stored, processed and transmitted after encryption.

You may block cookies by activating settings on the browser that allows you to refuse the settings of all or some cookies. Click here for more information about cookies.

We may transfer your Personal Information to servers located in other countries for purposes of providing the Application, after your express prior consent. Our servers are currently located in the U.S.

We do not disclose your Personal Information to any third parties, including service providers.

When we destroy Personal Information, we will take commercially reasonable and technically possible measures to ensure that the information is not restored or regenerated. If we need to retain Personal Information instead of destroying it, we will store and manage such Personal Information or Personal Information file separately from other Personal Information, to the extent technically possible. If the Personal Information that needs to be destroyed is in the form of an electronic file, we will permanently delete such information in an irrevocable manner. Any other document, printout, letter and other recorded media will be destroyed by incinerating or shredding.

If you use the Application to invite colleagues to join Casemasters or to share photos with a colleague, you must first have their consent to use their email address for this purpose. Casemasters will rely on your obtaining that consent. The Application will allow you to directly share information and/or send invitations to your colleagues. Casemasters will not collect or store the email addresses of your colleagues during this process.